Our Tenant Advice Team would like to make all customers aware of an upcoming change that could affect your heating and hot water supply after June 2025. Next summer, a signal called the Radio Teleswitch Service (RTS) is due to be shut down. This will impact the heating of around 250,000 Scottish households.<\/p>\n
What is the RTS? Why is it shutting down?<\/strong><\/p>\n The RTS is one way that energy suppliers can switch tariff rates on electricity meters. This means their customers can access cheaper rates of electricity at certain times of day. These types of tariffs are important for people who rely on all electric heating and hot water.<\/p>\n The RTS uses longwave radio which is becoming obsolete. As a result, the RTS won\u2019t work properly anymore and is being shut down<\/p>\n Households that are likely to rely on the RTS are those which:<\/p>\n How will the RTS shutdown affect you?<\/strong><\/p>\n If your home has a meter that relies on the RTS, this will need to be upgraded to a smart meter before the shutdown. If this does not happen before June 2025, your heating and hot water supply is likely to be disrupted.<\/p>\n What to do next<\/strong><\/p>\n To upgrade to a smart meter, whoever is responsible for your household\u2019s energy account will need to contact the electricity supplier. If your energy supplier can\u2019t offer a smart meter upgrade, they must look at alternative options to ensure your electricity supply isn\u2019t interrupted.<\/p>\n\n