Repairs and maintenance

How to report a repair

Phone: 0131 554 0403
Email: hello@harbour.scot

In certain circumstances, we have to charge tenants for repairs. This happens when the work required is the tenant’s responsibility under the terms of their tenancy. Please view our Repair Responsibilities guidance for more information on repairs.

Emergency repairs

During office hours: 0131 554 0403
Out-of-hours: 0800 783 7937

 

EMERGENCY REPAIRS INCLUDE:

  • No heating (winter time only)
  • No electrics (Please check your trip switch if you have one. If it has tripped, switch off all your appliances and then reset it. If the fault is traced to an appliance you will be charged the cost of the call out).
  • Gas leak (report to Scottish Gas Networks first)
  • Water leak
  • Blocked toilet
  • Broken window.

Please note that if you lose your keys, we will not send out a locksmith. It is your responsibility to look after your keys and to arrange a locksmith if they are lost or stolen.