Repairs and maintenance

Emergency repairs

During office hours report on 0808 100 0403
Out-of-hours report 0800 783 7937

In certain circumstances, we have to charge tenants for repairs. This happens when the work required is the tenant’s responsibility under the terms of their tenancy. Please view our Repair Responsibilities guidance for more information on repairs.


  • No heating (winter time only)
  • No electrics (Please check your trip switch if you have one. If it has tripped, switch off all your appliances and then reset it. If the fault is traced to an appliance you will be charged the cost of the call out).
  • Gas leak (report to Scottish Gas Networks first)
  • Water leak
  • Blocked W.C.
  • Broken window.

Please note that if you lose your keys, we will not send out a locksmith. It is your responsibility to look after your keys and to arrange a locksmith if they are lost or stolen.

Report a repair