We publish Annual Report which highlights our achievements and Landlord Report with the year-on-year comparison of our performance.
You can also read the Scottish Housing Regulator’s Landlord Report for Harbour Homes on its website.
If you’re looking for our past Annual Reports or Landlord Performance Reports, these can be found on our Looking for Information? page.
We also publish complaints handling performance annually and quarterly on our website. Please see below our reports.
Complaints Report – Q1 – 2026-27
Each year we must inform the Scottish Housing Regulator that we have met the Regulatory Standards and Requirements. We do this by submitting an Annual Assurance Statement where we confirm our level of compliance with all the relevant requirements at section 3 of the Regulatory Framework.
You can check our Assurance Statement on the Regulator’s website or by clicking the button below.
Annual Assurance Statement 2025
You can view our Engagement Plan on the Scottish Housing Regulator’s website. Harbour Homes regulatory status is ‘Compliant’ and meets regulatory requirements, including the Standards of Governance and Financial Management.
The Charter sets the standards and outcome that we must aim to achieve for our tenants and other service users and is made up of 16 outcomes. The Scottish Housing Regulator assesses if we are meeting the Charter’s outcomes, using several Charter indicators. In May each year we submit an Annual Return on the Charter and Scottish Housing regulator then produces an annual report so show a comparison between landlords. This report in published annually in August and is available on the Regulator’s website.
Harbour Homes provide support services in our Sheltered Housing Schemes, and we are registered with the Care Inspectorate. They inspect our services and evaluate the quality of care we deliver. You can check our inspection reports on the Care Inspectorate’s website.
The Scottish Housing Regulator (SHR) is the independent regulator of social landlords in Scotland. Social landlords are made up of registered social landlords (RSLs) – housing associations and co-operatives – and local authorities (LAs) or councils that provide housing and homelessness services.