Tenant advice
We're here for you if you need us
Moving into your own home for the first time? Unsure how to apply for benefits or Universal Credit? Need someone to chat to? There are lots of things we can do to help you live comfortably in your home.
Tenant Advice Service
Our Tenant Advice Service has a team of advisers who are happy to help in the following areas:
Our Money Advice Officer Fiona offers a comprehensive money/debt advice service which is in line with Scottish National Standards, from basic budgeting to debt rescheduling. Please contact us if you would like to find out more.
Budgeting Advice
All tenants referred to us will be offered budgeting advice. This will help to manage expenditure and identify gaps in income/benefit entitlement.
Income Maximisation
Where possible we will help tenants to identify expenditures that are high, suggest appropriate options, alternatives and financial products. We will encourage tenants to access all appropriate benefit entitlements.
Debt Advice
Where tenants are in debt, we will discuss the full range of debt remedy options and support them to access those most appropriate to them.
Our Welfare Rights Officers, Karen and Susan, offer a comprehensive welfare rights advice service which is in line with Scottish National Standards, from an initial benefit check up to appeals level advice. Please contact us if you would like to find out more.
Benefit checks
All tenants will be offered a benefit check. We will identify benefit entitlement and/or ensure income is maximised by checking they are receiving all the benefits they are entitled to.
Benefit advice
We will explain the benefit application process and discuss the possible outcomes of various benefit applications.
Benefit applications
We provide assistance to apply for benefits where specialist benefit knowledge is required, as well as help to complete subsequent benefit forms where applicable.
Challenging decisions
We assist tenants through the various stages of challenging benefit decisions.
Our Tenancy Sustainment Officers, Stephanie and Leo, provide a comprehensive tenancy sustainment advice service, including assisting new and existing tenants to successfully sustain their tenancies. Please contact us if you would like to find out more.
We can help by:
- Assessing and identifying the needs of our tenants.
- Sourcing and applying for grants, where appropriate.
- Offering referrals to, and support to access appropriate internal and external services.
- Practical help at the start of a new tenancies, such as, council tax and utility set up.
Neighbours
How to deal with antisocial behaviour
Antisocial or inconsiderate behaviour by neighbours can make life difficult for others. We would suggest that you try to discuss problems with your neighbour first, but if you feel that you can’t do this or have already tried this approach, then you should contact your housing officer on 0131 554 0403 to discuss the matter.
Find your housing officer
Have you misplaced your housing officer’s name and contact details? You can check who your housing officer is by searching your street name.
You'll find it in our
Tenant handbooks
Tenants
Useful information and handy checklists for living in your Harbour Homes rented property.
Sheltered Housing Tenants
Everything you need to know about living in one of our sheltered housing developments.
Sharing Owners
Your handbook contains information about repair responsibilities, factoring, buying more shares or selling your share and more.
Also in
Your home
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Make a payment
You can pay your rent online, over the phone or in person.
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Repairs
Let us know what's wrong and our team will take care of the rest.
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Looking after your home
Follow our guidance to look after the home you're renting.
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Looking for a new home
Need a change of scene? We may be able to help you find somewhere new.
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Ending your tenancy
When it's time to move on, use this guide to end your tenancy with us.