One of our tenants was referred to the Energy Advice Service. Samantha, Energy Advice Officer, provided him with comprehensive support in understanding and managing his utilities. During a recent home visit, we assisted him in switching his gas and electricity tariffs to more affordable options with Scottish Gas, resulting in an estimated annual saving of at least £113.
We provided this tenant with clear and detailed information on various tariff options, payment methods, and potential savings, enabling him to make an informed choice that best suited his circumstances. Additionally, we guided him on submitting regular meter readings to ensure accurate billing.
Upon moving in on 1 January 2025, he lacked an initial gas reading due to the understandable challenges and busyness of moving home, leading to estimated billing. We worked closely with the Technical Team Leader at Harbour Homes to address the issue. To promote energy efficiency, the tenant’s boiler flow temperature was checked, and he received an energy-saving flyer. Furthermore, we assisted him in setting up an online energy account and establishing direct debits.
Expressing his gratitude, he said: “I’m so happy and with a lot of joy to the way you have supported me… I will recommend everyone to ask for help from the Energy Advice Service.”
Please contact us if you would like to find out more about our Energy Advice Service.